At TTM Home Goods LLC, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with your purchase or experience a problem with an item, please review the following return and refund terms.
1. Return Requests
If you would like to return an item, please contact us at tiffani@ttmhomegoods.com before sending the product back.
Please provide your order number, the item you wish to return, and the reason for your request.
Our customer support team will review your request and provide instructions regarding the return process.
2. Return Eligibility
To be eligible for a return, an item must generally meet the following conditions:
- The item is unused and in its original condition.
- The item has not been washed or altered.
- The item is returned with its original packaging and accessories, where applicable.
- The item has not been damaged through misuse or improper handling by the customer.
- The return request complies with the applicable return conditions confirmed by our customer support team.
Due to the personal-care nature of certain textile products, used, washed, or otherwise unsanitary items may not be eligible for return unless the item is defective, incorrect, or otherwise covered by applicable law.
Items that have been used, damaged by the customer, or returned in a condition that materially affects their resale value may be ineligible for return, subject to applicable law.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us promptly at tiffani@ttmhomegoods.com.
Please include your order number and a description of the problem. We may request photographs or other reasonable information to help evaluate your claim.
If the issue is confirmed to result from a product defect, damage before delivery, or an error in fulfilling your order, TTM Home Goods LLC will cover the reasonable return shipping costs or provide another appropriate resolution as required by applicable law.
4. Returns for Non-Quality Reasons
If you request a return for a reason unrelated to product quality, such as a change of mind or an incorrect selection by the customer, you will generally be responsible for the return shipping costs.
Any applicable return conditions will be communicated during the return authorization process.
5. Refund Processing
Once an authorized return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
We aim to process approved refunds within 3–5 business days after the returned item has been received and the return has been approved.
Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.
6. Exchanges
If you receive a defective or incorrect item and would prefer an exchange, please contact us to discuss the available options.
Exchanges are subject to product availability and applicable return conditions.
7. Non-Returnable Situations
Except where otherwise required by applicable law, returns may be declined when:
- The item has been used or washed and is not defective.
- The item has been damaged due to customer misuse or improper care.
- The item’s condition has materially affected its resale value.
- The return does not meet the applicable return requirements.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
8. Contact Us
For return or refund assistance, please contact:
TTM Home Goods LLC
Email: tiffani@ttmhomegoods.com
Phone: +1 9296532658
Address: 1209 Herkimer St Brooklyn NY 11233